“We visited the Agape refectory with our family in September 2025. Pros: The food is good, most of the waiters try (but not all are as lucky). Prices are above average. A huge and major downside of the establishment is its “director”. Only when we entered the refectory did we ask the waiter if smoking was allowed on the veranda, to which we were told that there was no smoking at the tables, and that there was a designated smoking area outside the veranda. It was important to us because we had a little baby with us. And indeed, the visitors would retreat and smoke in a specially excluded place, including a guest who was in our company. Soon a man appeared at the table next to us, smoking incessantly. At my request not to smoke close with my child, he hatched his eyes and continued smoking even more frequently (on purpose!). It turned out that this "miracle man" is the "director" of this refectory. When asked why customers are not allowed to smoke and the director smokes continuously, we were told that from now on it is possible to smoke in the establishment because the director wants to smoke at the table. When I asked for a book of complaints and suggestions, the manager said they did not have one. In general, the “director” of the establishment has zero client orientation, he clearly does not understand his tasks and functions, and it is a pity for all the staff who have to work with such a manager, who lacks a basic sense of tact and culture. Naturally, we won't go there and advise anyone else.”